Today, many busy offices depend upon printer repair and service technicians to assist them in achieving important business objectives. When a valuable item of equipment breaks down unexpectedly, a company may experience considerable disruption and inconvenience. One way to help minimize the potential for miscommunications in this situation involves designating an office liaison to expedite the process of fixing a broken printing device. This decision proves especially critical for enterprises that don’t subscribe to a regular printer maintenance and repair service.
Printers: Important Office Equipment
Lest anyone doubt the vital importance of obtaining timely printer repair assistance, consider this issue has resulted in costly litigation in some settings. From law firms to stock brokerage firms, professional offices frequently face rigid filing deadlines for a variety of documents. An inability to print essential materials generates more than irritating delays: it might jeopardize a company’s ability to provide excellent customer service.
Unfortunately, printer repairers sometimes face challenging scheduling issues, too. A technician may require specific information about the condition of a printing device in order to perform a service call cost-effectively. For this reason, today many vendors ask customers to participate in online troubleshooting sessions as a preliminary step in the repair process. In some situations, remote customer service technicians utilize this data to guide customers through the process of resolving a printing problem rapidly, without the need to dispatch a repairer to the site.
One Solution: An Office Printer Liaison
Enterprises that rely extensively upon printers and copiers often discover advantages in designating an official office printer liaison position. By asking a specific employee to assume this role (even on a part-time basis), the firm gains a knowledgeable in-house agent to conduct online troubleshooting whenever a printer emergency arises. This employee has an opportunity to become familiar with the correct procedures to follow to get in touch with the applicable printer repairer(s) before a crisis occurs.
Part of the duties of this position might include acquiring and maintaining copies of instruction manuals, product specifications, and repair guidelines. Since some companies depend upon printing technology produced by several different manufacturers, having a tech-savvy employee capable of quickly locating any key documentation helps expedite the process of obtaining printer repair assistance. Additionally, the office liaison assists everyone by keeping individual detailed maintenance and repair records for every printer available for consultation during online troubleshooting.
